Can I book online for a cleaning service?
Yes of course, all you have to do is go to “Our Services” and click the bottom option “Request a Appointment” or just give us a call on (02) 8006 1356 and we will look after your request over the telephone.
Am i required to enter my payment information?
No, we do not require payment to place a booking. However when we call you to confirm your booking we will require to take your payment details. We do not charge your card until after your professional clean has been completed.
Are you pet friendly and do you use non-toxic organic cleaning products?
Yes we are! Our cleaning teams have training on how to treat dogs, cats and other pets. We’re a pet friendly cleaning company. Where possible, we do use non-toxic organic products.
What is a Spring Clean, what does it consist of?
A spring clean, sometimes also called a deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last three months. To see the extra things we do for spring cleans check out our Services page.
What are the type of tasks you won’t do?
The types of tasks we will not do are; wet wiping of light bulbs, resurfacing/waxing/refinishing of floors, putting away dishes, large furniture moving, extreme mold removal, extensive ceiling cleaning and large scale trash disposal.
Do I need to be home when you arrive?
No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key or organise for us to pick-up a key and we’ll get your house cleaned! Redgum Cleaning Company are here to make your life easier, not harder.
Are you insured?
Yes, we are! If you need proof of insurance simply email us at mail@redgumcleaning.com.au and we’ll gladly forward you all relevant documentation.
How long it will take to clean my house?
It all depends on the condition of your home! But as a simple example, take the number of bedrooms you have and convert that into hours. Ex. 3 Bedrooms = 3 hours.
What is the “100%” Guarantee
Our 100% Guarantee represents our commitment to our clients and our workmanship. Should you have a concern with our cleaning service you have received, we will work with you to make it right.
Here’s typically what would occur:
Give us a call within 24 hours from the time of your appointment and provide us with details of your concerns and/or issues. 48 hours grace period is given for Move-in/Move-Out/End of Lease cleans.
We will re-schedule the clean at no cost to you on the following business days. We will return to your home and address the areas of concern
After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.
Late cancellation fees
Redgum Cleaning Company want to make sure that everybody’s appointments are serviced effeciantly and promptly by our best cleaning professionals. It takes us time to organise and fit all our clients into a functional schedule. This is why we ask for 24 hours notice for all cancellations. Cancellations made the day of your appointment will incur a $40 charge.
