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Finding Great Workers, Harder Than It Sounds 1
Finding Great Workers, Harder Than It Sounds

Finding Great Workers, Harder Than It Sounds!

Being a Small Business owner has it’s advantages, but at the same time it has it’s many disadvantages. One of these I have been having experience with lately is that of trying to find good workers who WANT to work.

Ever since the COVID-19 debarkle, I have been finding it so hard to find people who have a good head on their shoulders, and who want to work. Now, I know I’m not the only small business to be experiencing this, everytime I walk through the local shopping centres I see signs everywhere asking for people to work.

What the hell is wrong with Australia, and Australians in particular.  Job Keeper, and it’s close cousin Job Seeker have done nothing but damage the economy. Maybe that was the whole point of the exercise,  the make it as difficult it possble for businesses within the economy to survive, it seems it’s like the Hunger Games and the survival of the fittest.

Finding Great Workers, is harder than it sounds, no longer is receiving a good pay check worth anything to people – they would rather hold their hands out to receive from the Government, the same Government that will one day turn their backs on them while the Banks increase their hold by lifting rates. Then all these people who have passed up on good jobs will no longer have anywhere to turn because all the small businesses would have gone out of business.

 

Anyway, that’s my rant for today..

Stay Clean.

The Year of FEAR & COVID-19 2
The Year of FEAR & COVID-19

The Negative Effects of a Pandemic

30 years of Continuous Growth

Over the last 25 to 30 years the globe has seen a major increase in consumption by consumers, which has lead to probably the most profitable 3 decades for businesses around the world, especially with multi-nationals who have seen their marketshare increase immensely in this period. The trickle-down effect of our system has also seen many small business operators achieve outstanding results and growth in their The Year of FEAR & COVID-19 3businesses with an increase in employment and many expanding operations - Redgum Cleaning has seen this first-hand with our own operations.

In addition to its impact on public health, coronavirus disease 2019 (COVID-19) has caused a major economic shock not only here in Australia but around the entire Globe their are many companies facing bankruptcy. In Australia we first seen Virgin Australia Limited to be the first major listed company to find itself in deep finacial trouble, in recent times we have seen Qantas Airways cut thousands of jobs as well as adjust their entire business to suit the new conditions we all find ourselves operating in.

The spread was like wildfire

Back around March 2019 - COVID-19 was in decline in China. It was reported in March that there were more new cases every day in Europe than there were in China at the epidemic’s peak and Italy has surpassed it as the country with the most deaths from the virus. It took 67 days to reach the first 100,000 confirmed cases worldwide, 11 days for this to increase to 200,000 and just four to reach 300,000 confirmed cases – a figure now exceeded by many more thousands.

Fear, uncertainty and misinformation

We don't know about you, but we think there has been far to much fear mongering and misinformation being displayed on the internet and on main-stream News channels. We have also seen a major increase in operators in our Industry taking advantage of other small business owners and the Public at large with their claims and exorbitant costs/fee's associated with the deep cleaning of premises. Yes we as Cleaners have cost and expenses that we need to consider as well as the risk factor with doing such work. However, we don't think it's the time to try to squeeze every little drop of blood from those who have been effected by COVID-19. The News service providers haven't done the Public any justice by giving certain folks a platform to disseminate their crap along with the services that they're charging for - this event is seriously a great example of why the Industry (Cleaning) should have some sort of regulative standards or Body to provide oversight.

Maybe an idea Redgum can work on in the future ...

Looking forward to 2021

Going forward, we here at Redgum Cleaning are certainly looking forward to the new year.

We have some big goals for 2021, we want to implement some new technology to make assisting our clients more efficiently – we are currently testing new tech for our Staff to help assist them perform their roles easier, with less paperwork to complete.

But, most of all, we are excited to assist more Families in 2021 gain more time freedom by freeing up the boring task of maintaining a home.

Is Quality reflected in Price? 4
Is Quality reflected in Price?

At what level, would you say is fair price?

That’s a hard question to answer by itself, because I have given you no additional data to make that decision. But in our Global Society, everything has a price. And we see how the same category of product or service can have or display a multitude of prices that cross a vast range of brands, manufacturers, retailers and service providers. With a Service Provider, the finished result, quality of work or outcome is the place of difference between each of the Service Providers.

Take the Mobile phone industry for example, this is a highly concentrated marketplace with many brands and manufacturers and service providers all competing for your dollars. In this industry, we can quickly narrow down which plans, handsets are the best options for us. And in most cases, the retailers have some margin to move, so you can haggle the price down somewhat to get the best deal for you.

But does this work for all Industries?

In some cases yes it does. But … How do you test that theory for say Plumbers, Builders or even the humble Cleaner?

You can’t really, it’s pretty much down to trial and error on your part. However, I would argue that you can make a decision based on past experiences. So what do I mean by this? Well we have all been in that situation where we were looking for a particular product or service and we based our entire decision on price alone without giving any thought to any other variable – like quality, workmanship, attention to detail and the like.

I know I have personally been in this situation many times, and unfortunately had to learn the lesson of only looking at price many times with the product or service being of lower quality or not performing at all. If only I spent a few more extra dollars, I would of avoided all the emotion of anger and frustration.

Price Is Not The Bee’s Knees

Of course as a business we totally understand that customers will look for the most competitive and best price, but what we don’t understand as a Cleaning Company is why people put so very little value on their homes. Obviously they are looking for services because they either don’t hold the knowledge to do what they need doing, or they don’t really want to do the task that they want completed, either way they are looking for a Business to service there enquiry.

Your quality is much higher and for what you guys charge you are the cheaper option

We recently have had a few Clients come back to us after first telling us that we were way too expensive and now we find that most who have said those words are calling us up to see if we have spots available to clean their homes. On asking them why they decided to give us a call back, most respond with – “your quality is much higher and for what you guys charge you are the cheaper option.”

Interesting huh! Just proves that it doesn’t always come down to price alone. Sometimes to get a better result or in our eyes a “A Redgum Standard” result, you have to pay that little extra ….. to receive the extra’s.

Redgum as a Cleaning Company prides ourselves on the results we deliver. If you doubt this, please take a moment to look through some before & after blog posts.

$$$$ September SPECIALS $$$$

SPRING IS HERE!!! ………. and Redgum Cleaning Company would like to offer all NEW Clients a Spring Clean Discount Offer to test out our Services with very little risk.

Our normal price for the Redgum Spring Clean for a 4 bedroom, 2 bathroom, Kitchen, Laundry, Lounge Room sized home starts from $185.00 ex GST, however for this month, for all NEW Clients we would like to offer this Service for only $130.00 ex GST!  (This can be somewhat less for a smaller home).

That’s a MASSIVE 30% OFF the NORMAL PRICE Mike!

OK Mike, so what does that Offer exactly give me, I hear you say :

The Redgum Spring Cleaning Service includes the following:

  • Dusting of all architraves/skirting & removal of cobwebs
  • Dusting/wiping of bench-tops, shelves, cabinet, side tables in bedrooms, Lounge/Dining
  • Dusting of all light switches and power switch cover-plates
  • Dusting of light shades, remove any bugs
  • Windows cleaned inside & only, plus tracks – (does not include blinds) *
  • Kitchen cleaned, wiping bench-tops, appliances cleaned outside only, stove top only cleaned, does not include Oven.
  • Bathrooms and Toilet completely cleaned and sanitised
  • Laundry cleaned, sinks wiped out
  • Vacuuming of all floors
  • Mopping of all hard surfaces

This offer will end on the 30th of September 2018, so please take advantage of this offer, and put Mike & Redgum Cleaning to the test.  To receive this offer, please mention that you have read this blog post and would like to get the 30% discount. Or, please click the link below to go to the voucher page to receive the discount of 30% OFF the normal price.

YES PLEASE  I WANT THAT DISCOUNT >>

Disclaimer :: Please note that these offers are not available to existing Clients.
* window cleans single story only.

 

Do you Trust your Cleaners? 5
Do you Trust your Cleaners?

This is a great article that we came across, and thought we would share it with you today. It deals with Theft and how as owners of cleaning businesses we need to stay on our toes with how we deal with, and approach such topics. Credits for Article are at the end.

Dealing with Theft

Many cleaning companies are confronted with theft accusations. How these complex situations are handled can be crucial to ongoing success.

One of the first theft accusations that Maria Dorian, owner of Welcome Home Cleaning Services in Austin, Texas, dealt with was from a very well-known woman with an enormous house. The client was a local, celebrated political figure and had a live-in nanny and full-time gardeners. Her house was always open with multiple workers in it.

The Backstory

One day, the woman called and accused Maria’s staff of stealing a $25,000 bracelet. Maria’s approach to these situations is always to be as transparent as possible and to immediately begin helping the client get to bottom of the mystery, even if that means encouraging the client to file an official police report.

In this case, because Maria keeps an internal database of client theft reports, she was able to say with confidence that she had not had a single call on the cleaning technicians that had serviced the client’s home. She knew the two long-time employees well. She trusted them and had never had any other clients report suspicious behavior from them. As standard procedure, Maria performs background checks on all of her employees. Both had clean records.

The homeowner fired Maria’s company, but did not press charges until three weeks later. Maria and the two accused cleaning technicians had to go down to the police station. The detective grilled them hard. In the end, the police were unwilling to link any of Maria’s cleaning technicians to the disappearance of the bracelet. “The last I heard of this incident,” Maria says, “was when I talked with the client and told her there was nothing more I could do to try to help her get to the bottom of the disappearance. I had even told the detective to give us polygraph tests. He wasn’t willing to do that. I didn’t understand why at the time, but perhaps they need at least a suspicion to warrant the expense of polygraph testing.”

Problems and Decisions

Each theft case has its own distinct set of circumstances and outcomes. However, every time a theft claim comes up, a feeling of dread and stress accompanies it. “We are always proactive when clients have concerns, but that doesn’t guarantee a positive outcome or even a resolution,” says Maria. “We work hard to hire only honest people. We do background checks and have established policies in our handbook that limit the opportunity for theft. For example, my company requires that two cleaners be present in a room at all times. There is also a strict policy against opening cabinets and drawers. Any reports of suspicious behavior are recorded in a database in order to establish possible patterns. If a theft accusation does occur, we work with the client and authorities to help find the guilty party, if there is one.”

Despite Maria’s best efforts, she worries her company might one day be the victim of negative publicity regarding a theft claim, regardless of whether or not her cleaning technicians were at fault. “Cleaners are often the first to be accused,” she says, “regardless of other possible scenarios.”

Another problem with theft accusations is that the parties involved can often take a long time to come to a resolution. Some companies suspend their cleaning technicians while they attempt to figure out what happened. “I’m divided on this approach and I don’t practice it,” says Maria. “One time, we had a client accuse one of our cleaning technicians of taking $500 worth of makeup. Three months later, after she’d fired my company, she found the missing makeup in a suitcase. She apologised and rehired us. What if I’d suspended or fired the falsely accused technicians? Not only would that have been unfair to the cleaning techs, but as an owner, I could have set myself up for a wrongful termination lawsuit or an unemployment claim. Sometimes, when the missing items are not too expensive, I wonder if I should offer to pay half or even the full amount right away, just to resolve the issue quickly. I haven’t done this yet, because I wonder if it would look like an admission of guilt or possibly even have legal implications. The stakes are high for small businesses like mine, even when we are vigilant and take every precaution for both our clients’ and employees’ safety.”

Carrie Phillippi, APR
Public Relations Director
Copperfox Marketing

Maria is doing a great job and is absolutely right to take precautions. The best way to prepare from a public relations standpoint is to have a carefully crafted plan in place for several types of potential crisis scenarios. This includes theft accusation scenarios, even before they happen. Part of being prepared includes having standby statements at the ready.

These are the main points you want to get across to your clients. Standby statements are always truthful, brief and deal only with known facts. They include no speculation or assumptions. A standby statement in this instance could be:

“We take complaints very seriously and give police our full cooperation to investigate the loss of property. This employee has been with us for X years with a stellar record of client service. We stand behind her and believe in all our employees (references, background checks, bonded, etc.).”

“We have a protocol in place for how we handle these situations and maintain complete records.”
“While we understand the homeowner’s distress at the loss of this item, please remember this case was dismissed earlier for lack of evidence.”

If your company has the unfortunate experience of having to deal with an actual theft, your statement should show that you took swift action, fixed the problem and will do your best to replace or make good on the lost item.

If you are prepared, choose your words carefully and stand your ground, Welcome Home Cleaning Services’ image will stay “clean” among consumers.

William H. Urban
Certified Fraud Examiner
preventloss.com

From a loss prevention point of view, Maria is responding appropriately by helping her clients resolve these issues. However, words have meaning. If Maria keeps an internal database of client ‘theft’ claims, I would consider changing that system to an internal database of client ‘incident’ reports. A database of “theft” claims could give the impression that theft is a problem for her company, even if it isn’t.

Also, there’s always the possibility of a dishonest client who wants to collect insurance on a high-value item. One way they can do that is to file a theft claim and point the finger at a ‘likely’ suspect, such as a cleaning technician. To mitigate such accusations, owners like Maria might elect to conduct a security ‘audit’ of new clients (or even existing ones). This could be a value- added service. The Security Audit could look for vulnerabilities, such as high-value items lying out in the open. An audit could show how easy it is for “anyone” to gain access to a client’s high-value items or that $25,000 bracelets are better secured in a safe, rather than a sock drawer. Can Maria help both her clients and her company by advising clients to secure their assets ahead of any contractual arrangements? The answer is “yes,” and with very little time or effort. Lastly, not all background checks (BGC) are created equal. A BGC must be performed in real-time and be targeted to the job position. It must consist of the correct legal components. A “down-and-dirty,” inexpensive BGC often provides misleading or outdated data. A ‘real’ BGC might cost more and take more time, but the data is usable and can help keep a company’s reputation “clean and tidy!”

Greg Hare
Employment Attorney
Ogletree Deakins

As an employment lawyer, my advice is to start by offering to do a thorough internal investigation of the matter. This involves gathering as many facts as possible and interviewing all involved employees and witnesses separately. Those directly accused should be interviewed last. Report your findings to the homeowner in detail and as soon as possible. If you’ve discovered wrongdoing, outline the prompt remedial actions you have taken. If you did not uncover wrongdoing, report the facts you’ve uncovered. Then, tell the homeowner you certainly understand if they’d like to report the incident to their insurance company or law enforcement and that you will completely cooperate in the investigative process. As for polygraph testing, Maria should be aware of the Employee Polygraph Protection Act, which states that employees should not be subjected to polygraphs in the routine course of employment with the exception of theft of goods. However, there is some debate in the cleaning industry about the interpretation of this law. Polygraphs are not to be taken lightly and a business owner should confer with their employment lawyer. Maria’s question about the suspension of employees is really more of a labor relations issue than a legal one. Barring a collective bargaining agreement with a union, there are no legal restrictions surrounding the suspension of an employee with or without pay during an investigation.

Finally, I’d like to advise against offering to pay for a missing or stolen item. If, however, the homeowner threatens to damage the reputation of your business and you do decide to pay a homeowner, make sure to get the homeowner to sign a settlement agreement with a statement of release of all claims.

The information contained in this article has been supplied by the participants whose names are mentioned. The editors at Cleaning Business Today have collected and reported the statements of the participants, but have not attempted to verify the accuracy of the information supplied. Accordingly, Cleaning Business Today does not make any representation, warranty or undertaking expressed or implied with respect to the information contained in this article and no responsibility is accepted by Cleaning Business Today as to the accuracy or completeness of that information.

Source:

http://cleaningbusinesstoday.com/blog/deep-dive-dealing-with-theft

Author: Maria Dorian

 

Thank you for taking the time to read this article and we at the Redgum Cleaning Company hope it helps answer some questions you may have had in this area.

Remember, if you are wanting a high quality & honest cleaning service to come and visit your premises, please do not hesitate to contact us via our online form, or Get a Quote, or simply make a booking and Mike will come out at your convenience.

Call Us: (02) 8006 1356 or  0409 481 597

Redgum Saves REAL ESTATE Agents Thousands! 6
Redgum Saves REAL ESTATE Agents Thousands!

BREAKING NEWS!

The Redgum Cleaning Company saves Central Coast Real Estate Agents THOUSANDS in revenue.

 

Have I got your attention now? Good.

If you’re a Central Coast/Hunter real estate agent then you know very well how difficult it can be to find a quality cleaner at competitive prices, who does the job properly. We all know that there are many in our Industry who provide sub-standard services to our regions.

The Redgum Cleaning Company are renown for there High Standards in commercial cleaning services. We have experience in Hospitality cleaning, Self-Managed Apartments, Serviced Apartments, Units, Holiday Flats, Holiday Homes – you could say we are the specialist when it comes to cleaning up after a lengthy party or after a family of 16 who thoroughly enjoyed their holiday away.

In most cases, it is the “short-term” stays that are the bread and butter for most Real Estate Agents, Property Managers and their respective firms. This is certainly true in the “Holiday” destinations like; The Entrance, North Entrance, Blue Bay, Toowoon Bay, Shelly Beach, Bateau Bay, Forrester Beach, Umina Beach etc, these area’s mainly survive on the fact that people enjoy the beach-side frontage or close proximity to those beaches. And in these holiday seasons Property Managers want to maximize their margins and you can’t do that if the property is less cleaner than the “Guests” own homes.

This is why Central Coast Agents are looking towards the Redgum Cleaning Company for their cleaning solutions and eye for detail. Our approach to your problem is that you no longer have a problem, it’s that simple.

How many times in the past have you had properties that needed attention and your cleaners have let you down? Either by not performing to your expectations, or by not being able to fulfill the job order itself?

How many times have you had to ask your cleaner to return to the property to finish the job properly?

How many of your “Guests” have complained about the standard of cleaning or your cleaners themselves?

By engaging with the Redgum Cleaning Company, you will finally have found a way to get your cleaning needs attended to in a promptly manner, and you will find that you are saving thousands of dollars to your firms bottom line by utilising a higher quality cleaning service that will generate more revenue with less complaints from your holiday guests.

Ok, as a Real Estate Agent I like the sound of that, but what about all my other requirements like – “End of Lease Cleans” – you might be saying. Well Yes, The Redgum Cleaning Company do provide all those other services that you require including “End of Lease Cleans”. You can be assured that our “End of Lease Cleans” will leave you and your Client satisfied that your “New” Tenants will feel Welcomed and impressed with the level of presentation that you have provided for them. We also provide more frequent services like Weekly Cleans, Fortnightly Cleans and Emergency 24/7 Call-out Services.

So as the Headline says, – The Redgum Cleaning Company saves Central Coast Real Estate Agents THOUSANDS in revenue can be true for you too, but you first must contact us to arrange an appointment to discuss your needs and requirements.

Contact the Redgum Cleaning Company on (02) 8006 1356 to arrange an appointment today!